Kh99 Privacy Policy —
Your Information, Our Responsibility

Kh99 (kh99.ws) is a trusted online betting and gaming platform in Bangladesh. We believe that every user's privacy is a fundamental right. This Privacy Policy ("Policy") applies to the kh99 website, mobile app, and all related services.

By registering on the kh99 platform or using any of our services, you are considered to have consented to the processing of your data in accordance with this Privacy Policy. Please read this policy carefully before registering.

This policy is built in accordance with international data protection standards (GDPR-inspired). If you have any questions, reach out to our support team — we're happy to walk you through everything in plain language.

Under kh99's privacy policy, we only collect information that is strictly necessary — nothing more. Below is a detailed breakdown of what data is collected and under what circumstances.

Kh99 uses your data for specific, legitimate purposes only. We never use your information beyond what has been agreed upon. Below is a detailed breakdown of how your data is used:

• Account Management: To support registration, login, password recovery, and account security.
• Identity Verification (KYC): Identity verification is carried out to prevent fraud and ensure compliance with legal obligations.
• Payment Processing: Financial information is used to process secure deposits and withdrawals.
• Customer Support: Contact information is used to understand your issue and provide a resolution.
• Platform Improvement: To analyze user experience and make kh99 better.
• Security Monitoring: To detect unusual activity and potential fraud.
• Legal Compliance: To meet regulatory authority requirements.
• Promos & Offers: To send you relevant bonuses and offers based on your preferences (you can opt out at any time).

The most important aspect of kh99's privacy policy is this — we do not sell your data. That said, limited information may be shared in specific circumstances:

• Payment Processor: Necessary financial information is shared with bKash, Nagad, or your bank to process transactions.
• Technology Partners: Hosting, security, and analytics providers are bound by strict confidentiality agreements.
• Law Enforcement Agencies: We may be required to share information with relevant authorities in response to a court order or legal obligation.
• Fraud Prevention: In cases of suspected illegal activity, limited information may be shared with relevant security authorities.

Cookies are small text files stored on your device. kh99 uses cookies to keep the platform running smoothly and to improve your experience.

• Essential Cookies: Required for login sessions and security — the site cannot function without these.
• Performance Cookies: Used to monitor page load speed and detect errors.
• Functional Cookies: Helps remember your preferred language and settings.
• Analytics Cookies: To understand which parts of the site are used most — this is optional.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features on kh99 to stop working.

Kh99 uses industry-leading technology to protect your data. Our security framework is built in multiple layers, so your information stays safe even if one layer is compromised.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): OTP verification for added security at login.
• Firewall Protection: A robust firewall is active to prevent unauthorized access.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Data Masking: Sensitive information such as card numbers is masked within the system.
• Access Control: Only authorized kh99 staff can access data on a need-to-know basis.

Kh99 does not retain your data longer than necessary. Each type of data has a defined retention period, set in accordance with international standards and legal requirements.

• Account Information: For the duration of your active account, plus 5 years after closure (as required by law).
• Transaction Records: 7 years from the last transaction (as required by financial regulations).
• Support Contact: Retained for up to 2 years after resolution.
• Log & Device Data: Automatically deleted after 12 months.
• Marketing Preferences: Retained until you update or delete it.

Once the retention period expires, data is securely destroyed or fully anonymized.

Under kh99's privacy policy, you have full control over your own data. All your rights are outlined in detail below.

Kh99 is a responsible platform. Protecting the data of minors is an important part of our privacy policy. kh99's services are intended strictly for users aged 18 and above.

• Age verification is mandatory at registration.
• No data is collected from anyone under the age of 18.
• If a minor registers by mistake, the account is terminated and all associated data is deleted immediately.
• If parents have any concerns, they can contact our support team and we will act promptly.

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us. kh99's dedicated data protection team is ready to address all your concerns.

• Email: support@kh99.ws
• Response Time: Within 24 hours on business days
• Data Request Timeframe: Resolved within 30 days of request